At Curio Culture, we aim to deliver your collectibles and RC cars safely and efficiently. Please review our shipping policies to understand how we process and dispatch your orders.
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that during high-volume periods or holidays, processing times may be slightly delayed.
2. Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping options. Delivery times are estimates and depend on your location and the carrier.
3. Domestic and International Shipping
We ship domestically across the country. International shipping is currently available to select regions. Please note that international shipments may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Curio Culture is not responsible for these charges if they are applied and are your responsibility as the customer.
4. How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the estimated delivery timeframe, please contact us at support@curioculture.com with your name and order number, and we will look into it for you.
5. Damages and Issues
Curio Culture is not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact our support team immediately. Please save all packaging materials and damaged goods before filing a claim, as this helps us assist you effectively.